Options. Live TV uses co-ax cables. Kit arrived today…no wall box so unable to install. on 30-09-2022 14:24. ago Sometimes you will get a random cable sticking out of a wall with no isolator. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #2. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Step 3. please - 5241140We would like to show you a description here but the site won’t allow us. I have looked everywhere but can't seem to find one. Stay safe online. TV on the go. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Stream from Virgin Media. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. firmly into place. Or a VM person will sort it for you when they get here in a day ot two. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Connect the Hub’s power cable with the blue tab. Can someone please help me! Thank you, Tom. We can certainly get an engineer visit booked for you to come and install things. When I proceeded to set up my Hub 3 I quickly realised that. Browse Virgin Media Virgin Media. This promotion means you won’t pay the usual setup fee of £35. QuickStart, set up and connections. Back a step. I ordered self-install kit just to find out there is no Virgin socket in my new property. My Virgin Media App. Push the white cable (from the old Hub) into the back of the new Hub. Look for a box on the outside of your home and see if you can trace where the coax goes. I wanted. Tudor. Solved: Previously, I had BT connection so I need a wall socket. I've got 2 wall sockets that I think are likely. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Yes, we will be able to fit another socket for you. Installing and configuring your kitThank you. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: Wall socket. . Plug the cables into the Hub. 3 weeks ago. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. #12. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. These are designed to push over the screw thread on the socket. on 18-05-2022 19:55. Joining in Options. Trouble shooter. I was told when purchasing the broadband package that fi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I've also got an old NTL phone socket so. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. on 23-10-2022 13:36. Try plugging the cable you can see into the hub to see if it works. It probably goes into another room in the house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Subscribe to RSS Feed;. Call the Pre-installation and delivery team on 0800 052 1734. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. . Browse Virgin Media Virgin Media Community. My Virgin Media App. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The block box on second picture is an amplifier for terrestrial TV. on 01-01-2023 23:18. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I'm a Very Insightful Person, I'm here to share knowledge. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 11-11-2022 12:53 - edited 11-11-2022 12:58. Only an aerial cable (pictured below) connected to a box outside my flat. Security matters. Sometimes you'll just have a wire coming in rather than a wall socket. The UK isn’t the first country to make this move. If no luck, call. Being connected to the internet is one of the most important modern essentials in 2022,. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media Quickstart set up. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I have received my quick start-up kit. Vonage 2nd line. Tudor. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. on 13-09-2023 17:02. Phone. All the wall sockets I can see are for BT. on 22-08-2022 08:33. This next section will take about 30 minutes. Don't touch it. Broadband and TV deals. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Mobile Your Account. Virgin offers self-install to properties that have recently had a service. 19-01-2023. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I will private message you now to confirm your details. Check service status. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You need to go outside and locate the brown or grey omnibox on the wall. 39K; jbrennand. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Source: current tech for VM :) P. Bits and bytes. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. The TV is a digital smart TV with Freeview inside. I just got Virgin Media kit and read all information carefully and checked - 5200805. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. You can possibly do this in two ways. -a power cable for the hub's adapter. If you do need any. #1. Called 0800 052 1734 as well as 0800 953 9500. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Please there is no virgin media wall socket and I don't know how to go about the installation. on 03-08-2020 18:05. You'll have to cut the cable and seal the hole up. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I don't have a Virgin wall socket. Manage Your Account. The cable going in will be a double. The answer is yes. on 08-01-2023 20:46. There should be a wall mounted box somewhere inside that has an F socket on it. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Push fit the VM-supplied lead onto the socket. Call the pre-installation and delivery team on 0800 052 1734. I don't work for Virgin Media. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. I was told when purchasing the broadband package that fibre was available here. I can only find the TV socket. 0 Kudos Reply. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. On the day of activation, connect your new router to the master phone socket. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. 2. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I would love to help you get your service installed. Re: My house wall socket that cannot fit to VM hub. 1 ACCEPTED SOLUTION. Don’t plug the power cable into a plug socket yet. Went outside and there appears to be nothing on the other side (maybe removed). i opted for the self install, however on inspection we - 5180915. Call the Pre-installation and delivery team on 0800 052 1734. Account - Cable. Can I order an engineer please. Browse Virgin Media Virgin Media Community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 3. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Virgin Media M125 Fibre Broadband. on 25-09-2022 15:41. I have been given other details for the account such as the account number/area code and. You need a small spanner to remove this. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If you have no luck you will need a technician’s install. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). All you need to do is contact Virgin Media and explain what the issue is. Manage Your Account. I also have this other dual cable going to the Smart Hub. how can we go about changing our self install to. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. If possible, I would like to get rid of this rather ugly white. Superstar. It is likely you will be waiting a few days. Unfortunately I am struggling to work out where to plug the cable from the Hub. Being connected to the internet is one of the most important modern essentials in 20. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. kkd1. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. You can also check for a loose cable as not all properties have a socket. . Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Could I get someone to come - 5400021. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. Tudor. The second socket is in the study and I need a wired connection here. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Broadband and TV deals. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. ^Martin. I've looked for an external box but cannot. Managing Your Account - Cable. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. on 30-12-2022 13:41. If you haven't set it up in the past, Netgear might have a setup you have to go through. Connect the Hub’s power cable with the blue tab. on 21-08-2023 20:36. . The yellow labelled parts have HDMI cable been supplied in the box. Browse Virgin Media Virgin Media Community. Forum Team. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Client62. Choose the best spot for your wifi hub. Tudor. The box and cables may have been removed by the previous occupiers. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Learn more. I don't work for Virgin Media. Virgin Media don’t do any Fibre connections to inside the house. Get the Hub ready by connecting the wires. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM BB TV Landline. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. There should be a screw F socket on the bottom where the cable is now just pushed onto. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. The wall box may be branded with the logos of an old cable TV company (not VM). Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. . . Incidentally the phone socket is redundant if not in use and can be safely removed. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. But I have actually managed to get through to the technical team over chat. I’m a new Virgin customer, and the previous occupants used a different provider. I have taken a look on our side and can see you have spoken with the team regarding this. charleykate10. Plug the cables into the Hub. The admin page for the hub says Telephony (disabled)No virgin media wall socket. The large Eurobell wall box is where you would connect. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. QuickStart, set up and connections. Hey Juanr, thank you for. on 15-11-2022 18:53. We would like to show you a description here but the site won’t allow us. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . The new ones are just screws, the old style Telewest ones are like star shaped head. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Account - Mobile. on 12-01-2023 21:04. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Joining in. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Options. I was trying to book an engineer but I didn’t get anywhere. We recently applied for a virgin package of tv, phone and broadband. I don't work for Virgin Media. Plug the cables into the hub. Thank you. Hi, I am experiencing the same issue with my install kit. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Unscrew the white cable with the black collar. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 ACCEPTED SOLUTION. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media have used the Openreach socket to provide telephone services. Hi I have ordered a quick start kit and don't have a virgin media wall socket. . The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. VM BB TV Landline. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. You can also check for a loose cable as not all properties have a socket. Socket should be on the underside. I don't work for Virgin Media. Wall socket. Get the Hub ready by connecting the wires. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. We appreciate you reaching out to us on here. There are two outputs from here (the two connectors that are close together on the white box). Broadband wall socket. Account - Cable. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. No Virgin media wall socket on. We'd love to assist with this, I will send you a PM here soon so we can look into what's. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Yes, we will be able to fit another socket for you. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Pop the power cable into a nearby plug socket, and turn it on. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Stay safe online. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Networking and WiFi. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Second, you'll likely need a manned installation for your VM services. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Connect the new TV box. on 22-03-2023 10:44. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. i don’t have a virgin media wall socket. Virgin Media; My Virgin Media;. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't work for Virgin Media. Go to solution. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If you look into the back of your Hub, you'll see a port named. . Really basic information. I got a self setup broadband kit but have no Virgin media wall plug. Stay safe online. You'll have to cut the cable and seal the hole up. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. signed up and was given the option of self installation. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. AnthonyRaw1986. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Stay safe online. Turn on your TV and get connected. Thank you. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. If you can get Quickstart, you can choose one of two delivery options. Give the pre-installs team a call on 0800 052 1734. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The box and cables may have been removed by the previous occupiers. Wall Socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Even sitting in the room above the router, the WiFi was dreadful.